At Outlet The Thong Bikini Store, we want your shopping experience to be as seamless as our premium Brazilian-inspired swimwear. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding Asia and some remote areas):

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment

International Customers Note: Please be aware that customs duties, taxes, or fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

Returns & Exchanges

We stand behind our premium swimwear and want you to feel absolutely fabulous in your purchase. If you’re not completely satisfied, here’s how to return or exchange your items.

Return Policy Details

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, with all original tags attached
  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

Non-Returnable Items

To maintain hygiene and quality standards, these items cannot be returned or exchanged:

  • All rhinestone flip flops (hygiene reasons)
  • Custom-made crochet bikinis (made-to-order items)
  • Items marked “Final Sale” during special promotions

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • The items you wish to return/exchange
  • Reason for return (helps us improve our products!)

Step 2: Receive Return Authorization

Within 48 hours, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Please don’t send returns without this authorization.

Step 3: Ship Your Return

Package your items securely (we recommend using the original packaging) and include:

  • The RMA number clearly visible on the package
  • A copy of your order confirmation

Ship to:

Outlet The Thong Bikini Store Returns
4416 Pine Tree Lane
Washington, US 20036

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days):

  • Refunds: Processed to your original payment method within 7-10 business days
  • Exchanges: We’ll ship your new item within 1-2 business days
  • Store Credit: Issued immediately via email if preferred

Damaged or Incorrect Items

If your halter top bikini, monokini, or any item arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or refund.

Need Help?

Our customer care team is here to make your experience as smooth as our high-waisted bikini silhouettes. Email us at [email protected] with any questions about shipping or returns.